Fitted Bespoke German & English Kitchens

Kitchen Craft Design – Return Policy

Effective Date: 01/01/25

At Kitchen Craft Design, we strive to ensure our customers are completely satisfied with their purchases. Please review our return policy below for details on how we handle returns and exchanges:

Eligibility for Returns

  1. Timeframe:
    • Returns are accepted within 14 days of receiving your order for online purchases.
    • For in-store purchases, returns are accepted within 14 days of the purchase date.
  2. Condition:
    • Items must be returned in their original condition, unused, and accompanied by all original packaging, manuals, and accessories.
    • Products showing signs of use, damage, or alterations may not qualify for a refund or exchange.
  3. Proof of Purchase:
    • A valid receipt, order confirmation, or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or bespoke kitchen designs and installations.
  • Items marked as final sale or non-returnable at the time of purchase.
  • Gift cards and promotional items.
  • Consumable products or accessories (e.g., cleaning supplies) unless defective upon delivery.

Return Process

  1. Initiating a Return:
  2. Inspection:
    • Returned items are inspected upon receipt to confirm they meet our return criteria.
  3. Shipping:
    • For online orders, you are responsible for return shipping costs unless the item is defective or the wrong item was sent.
    • Items purchased in-store should be returned to the original store of purchase.
  4. Refunds and Credits:
    • Refunds will be processed within 7-14 business days to the original payment method upon approval of the return.
    • Store credit may be offered as an alternative, if preferred.

Exchanges

  • Eligible items can be exchanged for another product of equal or lesser value.
  • Exchanges must be requested within the same 14-day timeframe and adhere to the return condition requirements.

Defective or Damaged Items

  • If you receive a defective or damaged product, please contact us immediately at hello@kitchencraftdesign.co.uk
  • We will arrange for a replacement or issue a full refund, including any applicable shipping fees.

Custom and Bespoke Items

  • Custom-made or bespoke items or products are non-returnable and non-refundable once the production process begins.
  • If there are issues with your custom order, please contact us to discuss potential solutions.

Contact Us

For assistance with returns or to ask any questions, please reach out to our team:

  • Phone: 01246 200517
  • Email: hello@kitchencraftdesign.co.uk
  • Website: https://www.kitchencraftdesign.co.uk/

Thank you for choosing Kitchen Craft Design. Your satisfaction is our top priority, and we are here to ensure you have the best possible experience.